Track Record
Concrete evidence of what's been achieved — framed by the challenge, the approach, and the outcome. All capability-first, because the numbers and the experience speak for themselves.
Building Market Dominance Through Multi-Operator Acquisition
Situation
A single taxi operation in a major UK city facing increasing competitive pressure and market fragmentation. Multiple small operators competing on price with no clear market leader.
Approach
Key part of a multi-operator acquisition strategy at City Taxis — helping identify targets, negotiate deals, and integrate businesses into a single, operationally efficient group. Consolidated dispatch, compliance, technology, and back-office functions while preserving the local knowledge and driver relationships that made each acquired business valuable.
Outcome
Achieved market dominance in the city. Created a unified operation with significantly improved unit economics, a stronger driver proposition, and a technology platform that could scale. City Taxis won Taxi Company of the Year at the Taxi Summit Awards — recognition of what an operational-first approach to consolidation can achieve.
Multiple
Operators acquired
Dominant
Market position
Operations-first
Integration approach
Taxi Company of the Year
Recognition
Senior Operations at the UK's Largest Private Hire Group
Situation
Veezu is the UK's largest private hire group — 16,000+ drivers operating across 50+ towns and cities. At this scale, the challenges are fundamentally different: sustaining quality at volume, managing multiple dispatch platforms, and delivering consistency across a vast, geographically dispersed network.
Approach
Held a senior operational role managing large-scale dispatch operations, platform migrations, and multi-site standards. Developed systems and processes for managing operations at national scale, navigating high-volume dispatch, corporate account delivery, and large driver workforces across multiple technology platforms.
Outcome
Built deep expertise in the operational challenges that only surface at national scale. Veezu went on to win Consolidator of the Year and National Private Hire Company of the Year at the Taxi Summit Awards.
16,000+
Drivers
50+ towns & cities
Locations
Multi-platform
Complexity
Consolidator of the Year
Recognition
COO/CTO — Optimisation & Growth at National Scale
Situation
Take Me Group is a national taxi operation with 4,000+ drivers across 27 sites and 5 regions. Needed senior operational and technical leadership to optimise performance, build consistency across a complex multi-site network, and establish the foundations for sustainable growth.
Approach
Established standardised operating procedures across all 27 sites. Led technology strategy including dispatch platform decisions, compliance systems, and digital booking channels. Built reporting frameworks for hub-level performance visibility and identified operational efficiencies to improve margins and service quality across the network.
Outcome
Created operational consistency across a national network while respecting local market differences. Established the standards and procedures needed to scale sustainably. Take Me Group won Taxi Company of the Year at the 2025 Taxi Summit Awards and multiple QSi Gold awards from Professional Driver Magazine.
27
Sites
4,000+
Drivers
5
Regions
Taxi Company of the Year
Recognition
Additional Experience
Small & Medium Fleet Consulting
Dozens of independent and mid-size operators across the UK facing challenges ranging from driver retention and licensing compliance to dispatch platform selection and digital booking adoption.
Dozens
Operators advised
60–500 vehicles
Fleet sizes
Product Management & Technology Innovation
The taxi industry has historically been slow to adopt technology, with operators often choosing tools based on sales pitches rather than operational fit. Needed to build products that solved real problems and would actually get adopted.
Compliance, booking, dispatch
Products
Build, buy, or scale
Approach
Dispatch Platform Expertise
Hands-on experience across all major UK dispatch platforms — not just as a user, but as someone who has led migrations, managed integrations, and made the commercial case for platform changes at board level. This cross-platform knowledge is rare in the industry and critical for making the right technology decisions at any scale.
Industry Contributions
Keen to contribute more to industry publications and events. Available for speaking, writing, and collaboration on topics covering regulation, technology adoption, and the future of private hire in the UK.