Management Consulting for Private Hire
Strategic and operational consulting for taxi and private hire operators. Practical, grounded in real experience, no management-speak.
What I Bring
Most consultants working with taxi companies have never run one. I have — at every scale, from 60-car independents to 16,000+ driver national operations. That means practical advice that works on the ground, not in a PowerPoint.
Whether you need a one-day operational audit or a three-month improvement programme, the approach is the same: understand the business first, then deliver recommendations you can actually implement.
Areas of Expertise
Operational Reviews
End-to-end assessment of your operation — identifying inefficiencies, benchmarking performance, and building an actionable improvement plan.
Dispatch Platform Evaluation
Independent assessment of dispatch systems and technology vendors. Helping you make the right buy, build, or migrate decision.
Multi-Site Coordination
Standardising processes, KPIs, and operating procedures across multiple locations without losing local flexibility.
Marketing & Digital Acquisition
Customer acquisition strategy, digital booking optimisation, and building a brand that wins work beyond the traditional base.
Driver Supply & Compliance
Recruitment strategy, retention programmes, compliance frameworks, and marketplace models that work at scale.
Call Centre Economics
Analysing call centre performance, automation opportunities, and cost-per-booking metrics to improve efficiency.
Technology Audit & Roadmap
Assessing your current tech stack, identifying gaps, and building a pragmatic roadmap for where to invest next.
Due Diligence & Integration
Pre-acquisition operational due diligence for investors and PE firms, plus post-acquisition integration planning.
How Engagements Work
Engagements are typically either project-based — with a defined scope, timeline, and deliverables — or day-rate advisory for ad hoc support as you need it.
I can do a one-day operational audit or a three-month improvement programme. It depends on what you need. Every engagement starts with a conversation to understand the situation before proposing a structure.
Who This Is For
- Operators scaling from regional to national
- PE firms acquiring taxi businesses
- Companies facing operational decline
- Operators preparing for sale or investment
- Businesses choosing or migrating dispatch platforms
Frequently Asked Questions
How is this different from fractional COO/CTO?
Consulting is project-based — a defined scope, timeline, and deliverable. Fractional is ongoing — I'm part of your team on a retained basis. Think of consulting as hiring an expert for a specific challenge; fractional is having one on your team month after month.
Do you only work with taxi companies?
Private hire and taxi is my core specialism — that's where the depth of knowledge sits. But I'm open to working with complementary industries where I can provide genuine value, particularly businesses that intersect with transport, fleet operations, or similar operational challenges.
What does it cost?
Day rates and project fees depend on scope and complexity. Rather than publishing fixed rates, I prefer to understand what you need first and structure something that works for both sides. Let's start with a conversation.
Other Ways I Can Help
Fractional COO/CTO
C-suite operations and technology leadership on flexible terms. For operators who need senior strategic capability without the full-time overhead.
Learn moreNon-Executive Director & Advisory
Board-level oversight, governance, and strategic guidance. Particularly valuable for PE-backed groups or operators preparing for growth or exit.
Learn moreEquity Partnerships
For the right opportunity, I invest expertise alongside capital — taking a stake in businesses where I can add genuine operational value.
Learn moreLet's Talk
If you're facing a specific challenge or just want to explore whether consulting support makes sense, I'm happy to have a conversation. No commitment, no pitch — just a practical discussion.